Privacy Policy

1. Introduction

This Privacy Policy explains how AC Schoeman Holdings (Pty) Ltd trading as Digital Rhino collects, uses, stores and protects personal information when customers use our website, contact us, create an account, place an order or interact with our online store.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information when you use our website or purchase from us:

• Name and surname.
• Company name, where applicable.
• Email address.
• Contact number.
• Billing and delivery details.
• Order and payment information.
• Product enquiry and support information.
• Account login details if you create an account.
• Website usage data such as pages visited, browser type, device type and basic analytics information.

3. How We Use Your Information

Your information may be used to:

• Process and fulfil orders.
• Arrange delivery of purchased products.
• Provide invoices, order confirmations and updates.
• Respond to product enquiries and support requests.
• Process returns, warranty claims and RMA requests.
• Improve our website, product offering and customer experience.
• Detect fraud, misuse or unauthorised activity.
• Comply with legal, tax, accounting and regulatory obligations.

4. Payments

Payment information is processed through secure third-party payment providers where applicable. Digital Rhino does not intentionally store full card details on its website.

Payment providers may collect and process payment information according to their own privacy and security policies.

5. Delivery and Courier Information

To deliver orders, we may share necessary delivery information with couriers, distributors, suppliers or logistics providers. This may include your name, contact number, delivery address and order details.

6. Returns and Warranty Claims

As Digital Rhino is an online reseller, returns and warranty claims may require information to be shared with the relevant distributor, supplier, manufacturer or warranty channel.

This information is used only to process the return, warranty assessment, repair, replacement, credit or refund request.

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality, monitor website performance, understand visitor behaviour and improve the shopping experience.

You may disable cookies in your browser settings, but some website features may not work correctly if cookies are disabled.

8. Marketing Communication

We may contact you with product information, promotions or updates where you have opted in, where legally permitted, or where there is a legitimate customer relationship.

You may request to opt out of marketing communication at any time by contacting us.

9. Sharing of Personal Information

We do not sell your personal information. We may share information only where necessary with:

• Couriers and delivery partners.
• Payment processors.
• Suppliers, distributors and warranty providers.
• Website hosting, email and technical service providers.
• Accounting, legal or regulatory parties where required.
• Law enforcement or government authorities where legally required.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email or online transmission can be guaranteed to be completely secure. Customers should also take reasonable care when using online services.

11. Data Retention

We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, warranty records, legal compliance, tax records and accounting requirements.

12. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal, business, accounting and warranty record requirements.

Requests can be submitted using the contact details listed below.

13. Third-Party Websites

Our website may contain links to third-party websites. Digital Rhino is not responsible for the privacy practices, content or security of third-party websites.

14. Changes to This Privacy Policy

Digital Rhino may update this Privacy Policy from time to time. Any updated version will be published on this page and will apply from the date of publication.

15. Contact Details