Refunds & Returns Policy

1. Our returns policy

Digital Rhino Tech is an online reseller. We do not offer a walk-in returns or collection service. We handle faulty, damaged and incorrect items, applicable warranty claims, and returns required by South African law. We do not offer additional voluntary change-of-mind returns.

This policy does not limit rights under the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA), or any other applicable law. Statutory rights take priority over supplier procedures, warranty exclusions, fees and authorisation requirements.

2. Request a return

Complete the form below for each item, providing your purchase reference, product identification and a detailed explanation. We will arrange an RMA reference and routing instructions. Quote that reference in follow-up correspondence. Sending a request does not itself authorise shipment.

You can also notify us at tech@digitalrhino.co.za. A timely statutory cancellation or claim is not invalidated while you wait for our RMA response. We remain your point of contact even if we arrange assessment with a distributor.

3. Faulty, damaged or incorrect goods

Where the CPA applies, goods that fail its quality requirements within six months of delivery may be returned at our risk and expense, without penalty. You may choose repair, replacement or refund, subject to the applicable statutory requirements. Inspection may establish the fault; it does not remove your choice of remedy.

Report delivery damage, an incorrect item or missing contents promptly with your order details. Keep packaging and photographs where possible so we can investigate. This request does not shorten any statutory claim period.

4. Online cooling-off rights

Where ECTA section 44 applies, you may cancel an online goods purchase without a reason or penalty within seven days after receipt. Only the direct cost of returning the goods is payable by you, and payments must be refunded within 30 days of cancellation.

Statutory exceptions apply, including qualifying personalised goods and unsealed computer software. A product being specially ordered does not, by itself, remove a statutory right. Outside legal entitlements and applicable warranties, change-of-mind returns are not offered.

5. Packing and transport

Include supplied accessories, cables, power supplies and documentation. Pack the item securely and retain its identifying labels. Use tracked, appropriately insured transport when arranging your own courier. We will confirm the destination before dispatch; it may be a distributor assessment centre.

For qualifying defective-goods returns under the CPA, we arrange or cover reasonable return transport as required by law. For other warranty claims, we confirm the applicable transport arrangements and any lawful customer costs first. Missing original packaging alone does not remove a statutory defective-goods remedy.

6. Inspection and warranty handling

Items are inspected on arrival and faults are tested. Repair estimates can change; we will advise you of progress. Manufacturer warranty cover beyond statutory rights depends on the product's warranty terms. Damage caused by misuse, unauthorised alterations or unsuitable installation may fall outside that warranty.

Supplier assessment or approval does not override our obligations to you or extend a statutory deadline. No repair, assessment or other charge will be imposed without explaining the basis and obtaining agreement where required.

7. Fees and refunds

Syntech's reseller process permits rejection or a restocking charge of at least 15% where its return conditions are not met. That is not a blanket charge to our retail customers. We do not apply a restocking penalty to qualifying CPA defective-goods returns or ECTA cooling-off cancellations. Any otherwise lawful, separately agreed charge must be disclosed before the return proceeds.

Refunds use the original payment method where practicable. We will confirm the amount and processing details for your claim, subject to the statutory deadlines above. Bank posting times may vary.

8. Protect your data

Back up your files before returning a device. Remove personal data and accounts where possible without damaging the product or preventing assessment. Testing, repair or replacement can erase data; data recovery is not part of a standard warranty service. Do not send passwords or card details through this form.