Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Digital Rhino website and any purchase made through our online store. Digital Rhino is operated by AC Schoeman Holdings (Pty) Ltd trading as Digital Rhino.

By accessing this website, browsing products, creating an account, placing an order or making payment, you confirm that you have read, understood and agree to these Terms and Conditions.

2. Online Store

Digital Rhino is an online technology store and reseller. We do not operate a public walk-in store or customer collection premises. All orders, support, returns and communication are handled online, by email, by phone or through the website.

3. Products and Availability

Product information, specifications, images, pricing and availability are provided in good faith and may be supplied by manufacturers, distributors or suppliers. While we make reasonable efforts to keep product information accurate, errors, stock changes or supplier updates may occur.

All products are subject to availability. If a product becomes unavailable after an order is placed, Digital Rhino may offer an alternative product, place the order on hold, cancel the affected item or refund the relevant amount paid.

4. Pricing

Prices are displayed in South African Rand. Prices may change without prior notice due to supplier updates, exchange rate changes, stock changes, courier adjustments or system updates.

A product price is only confirmed once an order has been accepted and payment has been successfully received or authorised. If a pricing error occurs, Digital Rhino reserves the right to cancel the order and refund any amount already paid.

5. Orders and Order Acceptance

Placing an order does not automatically mean that the order has been accepted. Digital Rhino may accept or reject an order depending on stock availability, payment confirmation, product availability, pricing accuracy, fraud checks or other reasonable business considerations.

Digital Rhino may request additional information before processing an order where necessary for verification, payment confirmation, delivery, fraud prevention or compliance purposes.

6. Payment

Orders will only be processed once payment has been received or successfully authorised. Digital Rhino may suspend or cancel an order if payment is not received, reversed, declined or flagged for review.

Payment processing may be handled by third-party payment providers. Customers are responsible for ensuring that payment details are accurate and that sufficient funds are available.

7. Delivery

Delivery is handled through third-party courier, supplier or distributor delivery channels. Delivery fees, delivery areas and estimated delivery times may vary depending on the order, location, courier service and supplier availability.

Delivery times are estimates and are not guaranteed. Digital Rhino will make reasonable efforts to assist with delivery updates, but will not be liable for delays caused by couriers, suppliers, distributors, public holidays, stock shortages, incorrect delivery details or events outside our control.

Risk in the goods passes to the customer once delivery is accepted and signed for by the customer or their nominated representative.

8. Customer Delivery Responsibilities

Customers must provide accurate delivery information and ensure that someone is available to receive the order. If incorrect details are provided or delivery fails due to customer unavailability, additional courier fees may apply.

Customers should inspect delivered items as soon as reasonably possible and report visible damage, incorrect items or missing items to Digital Rhino promptly.

9. Returns, Refunds and Warranty Claims

Returns, refunds, exchanges and warranty claims are handled according to our Refunds and Returns Policy. No return may be sent without prior written approval and the relevant return reference or RMA number.

As Digital Rhino is an online reseller, approved returns may need to be shipped directly by the customer to the allocated distributor, supplier or warranty channel.

10. Product Warranties

Products are covered by the applicable manufacturer, distributor or supplier warranty only. Warranty terms may differ between brands and product types.

Warranty cover does not apply where products have been damaged through misuse, incorrect installation, physical damage, liquid damage, power surge, tampering, modification, neglect, unauthorised repairs or use outside the manufacturer’s guidelines.

11. Website Use

You may only use this website for lawful purposes. You may not attempt to interfere with the website, upload harmful code, bypass security features, misuse forms, scrape data, commit fraud or use the website in a way that may damage Digital Rhino or any third party.

12. User Accounts

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You must provide accurate, current and complete information when creating an account or placing an order.

13. Intellectual Property

The Digital Rhino website design, branding, written content, graphics, layout and other website material are protected by intellectual property laws. You may not copy, reproduce, modify, distribute or use website content without written permission, except where allowed by law.

Product images, names, trademarks and brand assets may belong to their respective manufacturers, suppliers or rights holders.

14. Third-Party Links and Services

This website may include links to third-party websites, services, payment providers, courier services or product resources. Digital Rhino is not responsible for the content, security, availability or privacy practices of third-party websites or services.

15. Limitation of Liability

Digital Rhino will not be liable for indirect, incidental, special or consequential losses, including loss of profit, loss of data, loss of business, courier delays, supplier delays or website downtime, except where liability cannot be excluded under applicable law.

Where liability cannot legally be excluded, Digital Rhino’s liability will be limited, where permitted, to the repair, replacement, refund or credit of the affected product or order.

16. Product Suitability

Customers are responsible for ensuring that products purchased are suitable for their intended use, compatible with their existing equipment and appropriate for their requirements. If you are unsure, please contact Digital Rhino before placing an order.

17. Force Majeure

Digital Rhino will not be responsible for delays or failure to perform where caused by events outside our reasonable control, including courier delays, supplier shortages, power outages, system outages, strikes, public holidays, natural disasters, government restrictions, civil unrest or other extraordinary events.

18. Changes to These Terms

Digital Rhino may update these Terms and Conditions from time to time. The latest version will be published on this page and will apply from the date of publication. Continued use of the website after changes are published means that you accept the updated Terms and Conditions.

19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

20. Contact Details